ESB Connected (ESBC) will always adhere to the six core Data Principles. It’s your business, and our reputation after all. Thus, the data ESBC collects will always be:
1: Processed fairly and lawfully
2: Used for the purpose it was collected
3: Adequate, relevant and not excessive
4: Accurate and up to date
5: Not kept for longer than necessary
6: Processed securely
ESBC is committed to protecting any personal information that you share with us or information that is provided to us by other organisations.
The legalese is that “ESBC has a lawful basis for collecting and using our subscribers’ personal and business-related data. We collect it so we can communicate easily with you, tailor our support to your precise circumstances, and accurately represent your needs to local government, influencers and decision-makers as the need arises.”
In plain English, that means we collect your data so that we can connect with you, understand your geographical location within East Suffolk (for instance, in order to create local initiatives which may be of interest) and start a conversation between you and our partners, to ensure your voice is heard.
ESBC will not use your data in any way that may cause an unjustified adverse effect on you. Never. Ever. Not no how. Full stop.
We will always treat your personal and business data in the secure, professional and respectful way that you would expect.
And we know how to keep schtum. For the record, ESBC will not share, sell, swap data or divulge anything you tell us about yourself, or your business. But if there is ever an occasion where ESBC might need to use or disclose your data for any reason other than the originally specified purpose, its new use or disclosure will be fair and appropriate – and with your consent.
ESBC will never hold more information than we need to about you. Furthermore, we will ensure ESBC records are up to date and show where, when and how you opted in and gave your consent.
We will not keep this information for any longer than is necessary, and will securely delete any information (received both on- and off-line) that is no longer needed and update or archive it when it becomes out of date.
ESBC does not use automated decision-making or profiling of individual personal data.
If there is ever a breach of cyber security, we will act swiftly and effectively.
The ESBC Data Controller is Sarah-Jane Quick and can be contacted via firstname.lastname@example.org
You are welcome to request copies of all information we hold about you and we will respond within xx days, by email.
If you have a complaint regarding the way your personal or business data has been processed, you may make a complaint to ESB Connected’s Data Information Officer via email@example.com
You may also complain to the Information Commissioner’s Office either via firstname.lastname@example.org or via 0303 123 1113.
Now those niceties are observed, let’s go do some business together!
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
• your display preferences, such as contrast colour settings, font size and language settings
• if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.
In addition some pages on our website display links to our social media accounts (facebook, twitter, linkedin, instagram, youtube).
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
How to control cookies
You can control and/or delete cookies as you wish – for details, see https://www.aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
These cookies are used to collect information about how you and other visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form including the number of visitors, where visitors have come to the site from and the pages they visit.
To opt out of being tracked by Google Analytics across all websites please visit the Google Analytics Opt-out Browser Add-on here.
People who contact us via social media:
If you send us a private or direct message via social media the message will not be shared with any other organisations.
People who call us:
We do not retain any information from the calls or record them. We will not pass your details on to any other organisations.
People who email us:
We will not pass your email address or any email messages on to any other organisations. We will not add you to a mailing list without first seeking your consent and we will not use your email for marketing purposes. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.